The goal was ambitious. To digitalise the book loan processes of one of the largest libraries in the country, the famous Information Resource Center (IRC), at Universiti Teknologi Petronas, Perak. From our initial conversation we identified that the current book loaning process was done manually, with a team of librarians having to deal with volumes of books being borrowed day in day out. To give a perspective we are talking about over 210,000 volumes of items.
To build this platform, it required a lot of discovery sessions.This is to understand the current sales process of the library. We then recognise the repetitive. Secondly, we will require to work with a new payment gateway provider to allow customers to pay on the website. We then carried out our usual approach:
We took about 6 months to design and develop the website and the end results are as follow: